Refund policy

At Homeslice Decor, we want you to feel confident when shopping with us. If something arrives damaged, faulty, incorrect or does not arrive as expected, please contact us and we will work with you to make it right.

This policy does not limit your rights under Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement, repair or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if:

Your item arrives damaged
Your item is faulty
You receive the wrong item
Your item is significantly different from its description

Please email hello@homeslicedecor.com.au with your order number, a short description of the issue and photos or videos where possible.

Once we review the issue, we will work with you to provide an appropriate solution, which may include a replacement, refund or other remedy depending on the circumstances.

Lost or Missing Orders

If your order appears to be lost in transit or has not arrived within a reasonable timeframe, please contact us at hello@homeslicedecor.com.au with your order number.

We will investigate the delivery status with our supplier or shipping partner and work with you to provide an appropriate resolution where required.

Change of Mind Returns

We do not actively offer change-of-mind returns as a standard policy. However, we may consider change-of-mind return requests on a case-by-case basis.

If a change-of-mind return is approved, the item must be:

Unused
In its original condition
In its original packaging
Returned with proof of purchase

Customers are responsible for return shipping costs for approved change-of-mind returns, unless otherwise agreed by Homeslice Decor.

Items sent back without first contacting us and receiving approval will not be accepted.

Return Timeframe

Return requests should be made within 14 days of receiving your order.

For damaged, faulty or incorrect items, please contact us as soon as possible after receiving your order so we can assess the issue promptly.

Non-Returnable Items

Certain items may not be eligible for return, including:

Gift cards
Clearance or final sale items, unless faulty
Items that have been used, damaged after delivery, or are not in their original condition
Custom, personalised or special-order items, unless faulty

Exchanges

We do not currently offer direct exchanges. If you would like a different item, please contact us and we can advise on the best next step. In most cases, you may need to place a new order once your return has been resolved.

Refunds

If your refund is approved, it will be processed back to your original payment method.

Please allow up to 10 business days for the refund to be processed. Your bank or payment provider may take additional time to make the funds available.

If more than 15 business days have passed since your refund was approved, please contact us at hello@homeslicedecor.com.au.